Questions and Answers to Project Documents — Business Opportunities
PROJECT:  Improving DEN Taxicab Service
NUMBER:  N/A

Current as of:  10/23/2017
 
Question Number  1:   Citing source data, what factors, in order of importance, account for the relative decrease in taxicab trips between 2014-2016?
    Answer:   DEN does not have data to show the source of the decrease. DEN has the actual number of trips but would rely on the taxicab companies to indicate what they believe are the causes of the decrease.
Question Number  2:   What is the historical price and rate of increase in AVI tags per taxicab from 2010 to the present?
    Answer:   The AVI tags have a $50 deposit for hard case tags; the sticker AVI tags do not require a deposit. These costs have remained unchanged from 2010.
Question Number  3:   What is the historical price for TNC visits to DEN from 2014 to the present?
    Answer:   The pick up and drop off fees for TNC began at $2.15 in December 2014; in November 2016 the fee increased to $2.60.
Question Number  4:   How much revenue has DEN generated from taxicab operators and TNCs respectively from 2014 to the present?
    Answer:   Taxicabs 2014 - $1,925,621.11; 2015 - $2,173,249.78; 2016 - $1,765,694.34 / TNCs 2014 - $47.498.05; 2015 - $1,237,316.40; 2016 - $3,217,166.50
Question Number  5:   Pursuant to which regulation does DEN have the authority to restructure its taxicab service program?
    Answer:   DEN regulates all ground transportation providers pursuant to its propriety powers as owner and operator of the Airport and its powers under the Denver City Charter and Code
Question Number  6:   What formal steps and actions will DEN undertake to restructure the taxicab program at DEN?
    Answer:   DEN does not know the specific steps and actions at this time. DEN will use the information gathered from this process to assist in the decision making process.
Question Number  7:   Does DEN believe it is obligated to undertake a formal rulemaking to amend current rules in order to restructure the taxicab program at DEN? If not, why not?
    Answer:   DEN will follow our rules and regulations regarding rulemaking. The process used will depend on the solution DEN chooses to implement.
Question Number  8:   What are the specific criteria by which DEN would assess whether a taxicab provider is capable of providing “first class service”?
    Answer:   Page 7, Attachment 3 (Goals of the City) of the RFI describes the criteria.
Question Number  9:   Why does DEN concern itself with the opportunity for taxicab drivers to earn an adequate income among its criteria for providing “first class service”?
    Answer:   DEN believes that excellent customer service starts with drivers that are able to make an adequate living by serving DEN.
Question Number  10:   How does or will DEN measure the “adequacy” of driver income?
    Answer:   DEN does not measure it and does not intend to measure it.
Question Number  11:   How does or will DEN measure the appropriateness of the return a taxicab company earns on its investments?
    Answer:   The appropriate return is up to individual taxi companies to decide based on their own business models.
Question Number  12:   Why does DEN strive to “allow[] for both large and small companies to serve DIA”?
    Answer:   DEN is looking to develop a system that allows companies of differing sizes to be successful at DEN.
Question Number  13:   What does DEN believe to be the appropriate balance between large and small taxicab companies serving DEN?
    Answer:   DEN does not have an opinion on the appropriate balance and would like input.
Question Number  14:   How does or will DEN measure the “adequacy” of the taxicab supply, particularly during periods of unusual demand?
    Answer:   Adequacy is defined by having the right number and right type of vehicles at any given time.
Question Number  15:   How does or will DEN measure the “excessiveness” of taxicab driver wait times?
    Answer:   This is determined by the demand of passengers and consequent number of trips each day.
Question Number  16:   Does DEN have a current preference for a model by which to restructure taxicab service at DEN?
    Answer:   No
Question Number  17:   On what basis and according to which data has DEN developed the aforementioned preference?
    Answer:   N/A
Question Number  18:   Does DEN believe that a single taxicab provider is capable of fulfilling each and every criterion for providing “first class service”? If so, on what basis?
    Answer:   We are seeking your input.
Question Number  19:   What external parties are involved in the evaluation and assessment of the RFI, responses, or a possible subsequent Request for Proposals?
    Answer:   InterVISTAS Consulting, Inc. is our consultant
Question Number  20:   Regarding information required or requested to be reported to DEN by taxicab companies and TNCs respectively, in what ways are taxicab companies and TNCs treated differently?
    Answer:   DEN is not seeking input on information to be provided by TNC's.
Question Number  21:   What is the rationale for any differential treatment?
    Answer:   DEN does not believe this question is related to the RFI.
Question Number  22:   Does DEN believe that TNCs provide “first class service” to customers, in terms of safe, courteous, responsive, and professional service?
    Answer:   DEN believes customers have indicated a preference for TNC's given the data on number of trips.
Question Number  23:   If so, according to which standards?
    Answer:   N/A
Question Number  24:   If not, why not?
    Answer:   N/A
Question Number  25:   In what way, if at all, does DEN intend to ensure parity between TNCs and taxicab companies?
    Answer:   DEN did not indicate it is seeking parity. DEN is trying to assess ways to provide the products and services our passengers want and need.
Question Number  26:   If no such parity is intended or sought, why not?
    Answer:   N/A
Question Number  27:   If not, what is the rationale as to why parity between TNCs and taxicab companies in the way service is allocated and regulated is not desired or sought?
    Answer:   N/A
Question Number  28:   Does DEN consider TNCs to be taxicab operators insofar as they provide transportation service to DEN customers?
    Answer:   No
Question Number  29:   If not, in what ways does DEN consider TNCs to be unlike or distinguishable from taxicab operators?
    Answer:   DEN views TNC's to be providers of transportation as allowed under Colorado law.
Question Number  30:   How does DEN define “first class service”?
    Answer:   See the response for #9.
Question Number  31:   What is the importance to DEN of “dead heading”?
    Answer:   Deadheading to DEN is inefficient for the companies and drivers, increases congestion and has a negative environmental impact.
Question Number  32:   In what ways will adequate driver and company income be evaluated?
    Answer:   See the response for #10 & #11.
Question Number  33:   How will adequate driver and company income be measured? Using which criteria?
    Answer:   See the response for #10 & #11.
Question Number  34:   What standards and criteria will DEN use to measure “safe, courteous, responsive, and professional taxicab service”?
    Answer:   DEN has current standards in our rules and permits and intends to expand upon those.
Question Number  35:   In reference to “Service that is provided with drivers who meet or exceed the standards established by DEN including having been trained in safety, customer courtesy, and local knowledge of regional hotels, restaurants, convention center, etc.” (emphasis added), what are the standards by which DEN will evaluate this criterion?
    Answer:   DEN has current standards in our rules and permits and intends to expand upon those.
Question Number  36:   How is customer satisfaction measured? Using which criteria?
    Answer:   We are seeking your input. See the response for #8.