Questions and Answers to Project Documents — Business Opportunities
PROJECT:  Janitorial Services for DEN Terminal, A Concourse, B Concourse, C Concourse and Snow Removal
NUMBER:  201953023-00

Current as of:  11/30/2020
 
Question Number  1:   I am attempting to register for the Mandatory Pre-Proposal Conference, but the page is not allowing me to register. Is registration required?
    Answer:   The link has been repaired and participants are now able to register for the Mandatory Pre-Proposal. Registration is required in order to receive the link to access the meeting. To register, please access the following link https://www.eventbrite.com/e/pre-proposal-meeting-janitorial-services-at-denver-international-airport-tickets-100444347748
Question Number  2:   Today a business associate receive an email from Mr. Hosanna which contradicts the last information that we (Planholders List) companies are aware of.
    Answer:   The Mandatory Pre-Proposal meeting is scheduled for Monday, April 6th at 11:00 am MST. You must pre-register at https://www.eventbrite.com/e/pre-proposal-meeting-janitorial-services-at-denver-international-airport-tickets-100444347748 in order to participate. The Site Visit is postponed and the date is TBD. We will provide updated information on the Site Visit prior to May 8, 2020. Questions for this opportunity are due on May 8, 2020.
Question Number  3:   While we have our Eventbrite ticket for the original conference of Monday, April 6, 2020 from 10:00 AM to 4:00 PM (MDT), the system will not generate a new ticket for the re-scheduled virtual conference on April 6, 2020 at 11:00 AM (MDT) indicated in Addendum #1. There are also no call in instructions?
    Answer:   The link has been repaired and participants are now able to register for the Mandatory Pre-Proposal. Registration is required in order to receive the link to access the meeting. To register, please access the following link https://www.eventbrite.com/e/pre-proposal-meeting-janitorial-services-at-denver-international-airport-tickets-100444347748 In order to participate in the Mandatory Pre-Proposal Conference, participants must re-register for the meeting via the link above. A meeting invite and link will be sent to all individuals who have registered for the pre-proposal conference via the above link.
Question Number  4:   How will it be determined which company that is bidding for this contract will be considered the Primary, and what is the criteria for determining the size for the 30% MWBE sub?
    Answer:   The bidder is the Primary.  The Primary must subcontract 30% of the total of contract to MWBEs certified by the City and County of Denver.
Question Number  5:   Should everyone bid as if they will be considered the Primary? If so, there are considerations that will affect the startup cost as projections are based on providing an entire fleet of brand new equipment as stipulated by the contract.
    Answer:   No - only Primary Contractors should submit a proposal. 
Question Number  6:   Is the turn in date firm or is it subject to further extensions?
    Answer:   The Schedule of Events is subject to change at the discretion of DEN. All changes will be communicated via an addendum.
Question Number  7:   "1. Section IV-3 Proposal Narrative Contents: The table on Page 81 listing the organization of the narrative does not match the sections numbers and headings following. Please clarify the correct sections, requirements, and headings for the organization of the narrative."
    Answer:   Please see addendum 3.
Question Number  8:   "2. Section IV-2 Preparation of Proposal - Proposal Narrative, B. Format: The last item ""Submittal 2 and Exhibit E shall be submitted in an un-secured/un-password protected Excel format via flash drive."" is not mentioned or referred to anywhere else in the requirements. Please confirm if these items are required and where we can locate them."
    Answer:   Submittal 2 and Exhibit E is not required for this opportunity. Please see addendum 3.
Question Number  9:   How do we go about bidding on this?
    Answer:   You will respond to the request for proposals based on the requirements listed in the RFP document. This document can be downloaded from http://business.flydenver.com/bizops/rfp.asp
Question Number  10:   When will the actual walk through of the airport take place?
    Answer:   The site visit has not been scheduled at this time. Once the date for the site visit is scheduled, the information will be communicate via an addendum.
Question Number  11:   I am having difficulty downloading documents. Can you please provide me the key to allow me to do this?
    Answer:   The RFP document can be downloaded from http://business.flydenver.com/bizops/rfp.asp. There is no key required to access the RFP document.
Question Number  12:   Can you please confirm the due date of the RFP, and the end date for submitting questions?
    Answer:   Please refer to the procurement documents i.e. the RFP and the issued addenda for the current dates.
Question Number  13:   There are no specific instructions for what to submit for the Contract Compliance Plan (proposed work plan) in section IV-3 Proposal Narrative Content.  Is that an oversight?
    Answer:   Please see addendum 3.
Question Number  14:   Please confirm that the table in section 4.2.1 of the RFP is not required to be completed as part of the proposal submission.
    Answer:   Attachment 7, Staffing Plan must be completed and submitted with the proposal, which reflects the same information listed in section 4.2.1 of the scope of work.
Question Number  15:   Please clarify what you are looking for as a response to this question "List the description and frequencies of safety. "
    Answer:   This statement refers to safety training in section 5 of the narrative content "safety and training plan"
Question Number  16:   Please clarify what type of information in a safety record you are looking for in this question "Describe Proposer’s safety record, for the past five (5) years at locations similar in scope and complexity to DEN."
    Answer:   Please provide information describing Proposers' safety record to include detail related to property damage, vehicle accidents, injury etc.
Question Number  17:   I saw an addendum indicating that the bid for the janitorial services has been moved to June. I did not receive this addendum. I am on the Planholder list but did not get notice of this email. Can you tell me what the problem is, and what I need to do to correct this? I don't want to miss any news about this bid.
    Answer:   Messages are not sent out to interested firms directly at any time during the procurement. It is the responsibility of the individuals interested in the opportunity to monitor the flydenver.com website for changes and updates.
Question Number  18:   Question deadline is May 8th, however no walk through has been schedule. Will there be an extension for questions? Walk through?
    Answer:   Please refer to addendum 3.
Question Number  19:   Will the due date and start dates be extended?
    Answer:   Please refer to addendum 3.
Question Number  20:   Are the proposers to take into consideration the current COVID 19 situation when proposing?
    Answer:   Please submit your response to the RFP as it is written.
Question Number  21:   Will the airport extend the due and current contract until the COVID 19 concerns have been resolved?
    Answer:   Undetermined, please submit your response to the proposal as outlined in the schedule of activities or any posted addendum referring to the timeline.
Question Number  22:   Will the airport add additional service requirements in response to the COVID 19 pandemic? Ex: Electrostatic spray disinfecting.
    Answer:   Additional service requirements will be considered on an as needed basis with the awarded vendor. Proposers may submit their recommendations for disinfecting services such as Electrostatic spray disinfecting or an acceptable equivalent. However, those additional services will not be considered in the evaluation criteria of this RFP.
Question Number  23:   Due to the reduction in airline travel, staffing levels required are less than “normal” and it may be sometime until traffic returns to 2019 levels. A. How should proposers take into consideration the new traffic patterns / passenger counts b. Has the airport considered a cost-plus management fee structure?
    Answer:   a. Please submit your response to the RFP as it is written b. Please submit your response to the RFP as it is written
Question Number  24:   The RFP requires similar experience. Together with our Joint Venture partners, we have experience that has a similar scope and square footage, though not specifically at an airport. We also have extensive janitorial and service experience working within an airport setting, covering a smaller footprint. Will this be efficient for meeting the experience requirements?
    Answer:   Proposals received will be evaluated on the information and experience contained within and scored accordingly.
Question Number  25:   We would like to know if the name of the current MWBE partner that is providing these services will be released.
    Answer:   The current MWBE partner is American Facility Service Group.
Question Number  26:   How many SHARPS containers is the contractor required to provide disposal services for?
    Answer:   The Contractor will be responsible for disposal of all material in all DEN provided sharps containers. There are an estimated 75 sharps containers.
Question Number  27:   Does DEN reimburse Custodial employees for parking, or is the contractor responsible for reimbursement?
    Answer:   The Contractor is responsible for covering parking costs as outlined in the prevailing wage schedule.
Question Number  28:   Which parking lots are approved for Custodial employee parking?
    Answer:   Approved parking lots and spaces are dependent on availability
Question Number  29:   What is the cost to park at the approved lots?
    Answer:   Parking is $36 per space per month based on availability.
Question Number  30:   Will DEN please provide a list showing the fringe benefits and seniority dates for the current Custodial staff to ensure contractors can account for this information in price proposals?
    Answer:   Please refer to addendum 2 for information regarding fringe benefits.
Question Number  31:   Item 5.2.3 item c states that the contractor is responsible for weekly scanner reports: are scanners provided by DEN or does the contractor supply these items? If provided by DEN, is there a cost to contractor for use of the scanners? How many scanners are required?
    Answer:   The Contractor is responsible to purchase and maintaining all scanning equipment. The quantity of scanners should be consistent with proposers staffing plan.
Question Number  32:   What type/brand of scanners are currently in use?
    Answer:   The current contractor is using mobile phones as scanners.
Question Number  33:   Please provide the type of toilet paper spindles currently in use, along with the item number and distributor
    Answer:   Bobrick Replacement toilet paper spindles-silver, Item # 806314 and ASI Black plastic roller replacement spindles -metal tip, Item # 805653. Home Depot is the current distributor.
Question Number  34:   What is the typical quantity of toilet paper spindles replaced annually?
    Answer:   An estimated 200 Bobrick Replacement toilet paper spindles-silver, Item # 806314 and an estimated 350 ASI Black plastic roller replacement spindles -metal tip, Item # 805653.
Question Number  35:   Is it required that the contractor use the existing tampon and sanitary napkin dispensers, or is DEN open to considering other options?
    Answer:   Please provide your response to the RFP as it is written
Question Number  36:   Are contractors expected to maintain a supplemental staff that is badged to come in and backfill when employees are transferred to snow removal (to ensure all required hours are met, without facing deductions)?
    Answer:   Please reference the snow removal portion of the RFP – Section 11. Also the total staffing number is the responsibly of the contract to provide in the RFP.
Question Number  37:   Does DEN provide temporary badges for supplemental staff brought on to support snow removal efforts (or custodial tasks during snow removal efforts)?
    Answer:   Badging is the responsibility of the Contractor.
Question Number  38:   Is the contractor permitted to use non-badged personnel to complete snow removal tasks so as not to face deductions due to staffing shortages on custodial tasks when snow removal is needed?
    Answer:   All personnel working and DEN must have a badge.
Question Number  39:   Please provide a full list of equipment provided by DEN for snow removal
    Answer:   Please see reference documents, miscellaneous 9.
Question Number  40:   Does DEN provide training on use of snow removal equipment?
    Answer:   The Contractor will be responsible for training their employees. DEN may train the Contractor Management Team so that they may use the experience to build their snow equipment training program.
Question Number  41:   What is the contractor’s cost for employee badges?
    Answer:   Fingerprints - $40.00 each Badges - $10.00 each Unrecovered/lost badges - $250.00 each
Question Number  42:   What is the contractor’s cost for vehicle permits?
    Answer:   The initial cost for the RFID tag is $100, cost of replacement RFID tag $100
Question Number  43:   Does the scope of work require contractors to operate unescorted vehicles airside?
    Answer:   The Contractor will be required to drive unescorted vehicles to various Airside locations.
Question Number  44:   How many timeclocks are required?
    Answer:   A minimum of four time clocks will be required. One for each break room/office located in the Main Terminal, A concourse, B Concourse and C Concourse.
Question Number  45:   How long does it take for an employee to receive their Airport ID Badge once the required forms have been submitted?
    Answer:   The duration of time between submitting all required forms and receiving clearance to pick up a badge varies per individual. However, a general range is between 3-15 business days.
Question Number  46:   The terms MWBE and SBE are used together. Are these terms both used the same way?
    Answer:   No, these are two separate programs that are included in the MWBE/SBE Ordinance. The goal for this project to 30% Minority Women Business Enterprise (MWBE) participation.
Question Number  47:   After completing the Diversity and Inclusiveness in City Solicitations Form online, we are instructed to insert a completed "hard copy" of the form into our proposal. We are submitting electronic copies of the proposal on USBs. Are we to submit a "hard copy" of this form along with the electronic copies on USB sticks?
    Answer:   The Diversity and Inclusive Form should be completed on-line as instructed. A copy of the completed form must be included in the final proposal submitted.
Question Number  48:   This section refers to a section called Additional Information. Does this section count towards the total page count?
    Answer:   Additional information refers to the additional forms and requirements requested in the proposal documents. These documents are not included in the page count.
Question Number  49:   To meet the 50 page limit in the Narrative Contents, can we provide requested sample reports, plans, and procedures in the Additional Information section of the proposal?
    Answer:   Additional information refers to the additional forms and requirements requested in the proposal documents.  These documents are not included in the page count.
Question Number  50:   Insurance Requirements - are we required to submit a sample certificate of insurance in the proposal or via email to [email protected]?
    Answer:   No, insurance requirements are provided as reference in the RFP. The vendor that is awarded will be required to submit a valid certificate of insurance during the contracting process.
Question Number  51:   Is the required font type and size of Times New Roman 12 point applicable to headings, captions, headers/footers, forms, etc.?
    Answer:   Proposal should follow the instructions as stated in the RFP document.
Question Number  52:   Performance Management Plan - Are we to provide samples of all the reports referenced in Section 5.2.3, a. through k.?
    Answer:   Sample reports in Section 5.2.3 are not part of the evaluation criteria.
Question Number  53:   Would you please provide editable Excel docs for Attachment 7/Staffing Plan, Attachment 8/Pricing and Attachment 9/Tasks and Frequencies templates?
    Answer:   Below are the links to access each form in an excel format. Please copy each link and paste into the browser to access form. Each link must be accessed separately. Http://business.flydenver.com/bizops/documents/den_Janitorial_Response_Submission_Form_Staffing_Plan.xlsx http://business.flydenver.com/bizops/documents/den_Janitorial_Response_Submission_Form_Tasks_and_Frequencies.xlsx http://business.flydenver.com/bizops/documents/den_Janitorial_Response_Submission_Form_Pricing.xlsx"
Question Number  54:   PAGE-COUNT RESTRICTIONS: We read the Q&A #49 and wanted to clarify our understanding, that is, requested items such as safety or training programs, staffing plan/matrix, examples of equipment inventory tracking plan, and/or policy and operating procedures manuals are all exempt?
    Answer:   The additional attachments are not included as part of the page count.
Question Number  55:   "PAGE-COUNT RESTRICTIONS: Clarifying if the following are all exempt from the page limit? - Document Cover - Cover letter? - Table of Content? - Charts (org charts) - Job Descriptions?
    Answer:   The documents are not included as part of the page count.
Question Number  56:   Clarifying per the Proposal Submittal Requirements in the RFP found on pdf pg. 4 of 183 pages and considering Addendum 3's requested format. Where are the following items to be placed, Proposals Forms, DSBO Forms, Diversity Survey and all the requested Manuals & Plans? After Section 9 in the above order?
    Answer:   Yes, all forms and attachments should be provided following the narrative contents.
Question Number  57:   USB electronic submission – Considering the current events of social distancing and shelter-in-place requirements, would it be possible to submit the proposal response by email and/or link to a shared drive be acceptable, rather than the physical USBs?
    Answer:   Please see addendum 4.
Question Number  58:   Are the Pricing Forms to only be in the Pricing USB and not in the PDF of the entire proposal USB?
    Answer:   Pricing should be submitted in its own USB separate from the RFP response.
Question Number  59:   Page 81 of the RFP states that proposals shall be printed on 8 1/2 x 11 paper. For requirements such as the staffing plan and transition plan, would it be possible to display the information on 11x17 format as there is a lot of information that goes onto these plans. Displaying on a large format will allow for the response to be at a larger font.
    Answer:   Yes
Question Number  60:   On pdf page 125, Part V, 5.04 (B) it states “The Contractor’s Performance Bond must either be renewed annually by the Surety named in the Bond or be replaced with an identical Bond covering the subsequent year of the contract issued by another Surety which has been approved in advance by the CEO.” Exhibit D (pdf page 145), Performance and Payment Bond, references the contract but does not allow for any annual term or renewal provision. This is needed to meet the requirement that the bond must either be “renewed annually by the Surety . . .” Can the bond form be modified to allow the bond to have an initial one-year term and then be renewed by Continuation Certificate?
    Answer:   The bond form can be amended once a contract is sent to the apparent best proposer for review.
Question Number  61:   Addendum 2, prevailing wage items - The shared Custodian I and Custodian II pay rates and fringes are said to be effective through 3/12/2020. When does DEN expect the next wage increase?
    Answer:   Wages will be updated on 3/12 each year of the contract. Next date will be 3/12/21.
Question Number  62:   Addendum 2, prevailing wage items - The shared Custodian I and Custodian II pay rates and fringes are said to be effective through 3/12/2020. What does DEN expect the next wage increase percent to be?
    Answer:   "There is no way to determine future wage increase percentages however, for an idea of how wages have increased throughout the years, all wage determinations are available on the Denver Auditor’s Office website. www.denverauditor.org/prevailingwage/ "
Question Number  63:   Addendum 2, prevailing wage items - Regarding providing pricing for contract year 1, do bidders utilize the current PWO Pay Rates for our pricing or do we estimate wages based on what we feel the PWO progression may be?
    Answer:   Proposers should use prevailing wages provided in the RFP to estimate their proposal pricing.
Question Number  64:   The site cleaning staff are currently represented by a union contract through September 2020 and a new agreement will not be negotiated until after proposal responses are due, do we estimate future compensation changes or are they to be negotiated in the future based on actual changes?
    Answer:   All wages should be based on the current wages as stated in the Prevailing Wage document attached to the RFP. Future compensation wages will be based on revisions to the Prevailing Wages scheduled based on the annual updates. There is no way to determine the future wage increases.
Question Number  65:   Pg. 23 trash liners, there are 3 primary types of liners purchased by vendor to be included in Contractors expenses, small clear, blue plastic for recycle, green compostable. What is the average count used for each type of liner?
    Answer:   The average count of green compostable bags and blue plastic is not available. 20-25 cases of small can liners - 500 per case are currently being ordered on a monthly basis.
Question Number  66:   Regarding the current business status caused by the Covid pandemic, are bidders to bid at the last years (2019) passenger levels?
    Answer:   Please submit your response to the RFP as it is written.
Question Number  67:   Are bidders to bid at the full square footage as listed on the Attachment 8, Pricing forms?
    Answer:   Square footage, as estimated in Attachment 8, can be used for bidding. However, most pricing could be based on frequencies of tasks and Proposers Staffing Plan.
Question Number  68:   May Contractor propose the utilization of multiple MWBE's to fulfill or exceed the participation requirements percentage?
    Answer:   Yes
Question Number  69:   On MWBE – If a form does not apply (i.e., Joint Venture) should we exclude the form?
    Answer:   Please refer to Attachment 1, Part 4 M/WBE Forms of the RFP for the required forms to submit with the proposal.
Question Number  70:   If we are meeting or exceeding the MWBE goal, do we still have to show evidence of Good Faith Efforts or does that apply only if you are not meeting the MWBE goal?
    Answer:   Project goals must be met with certified participants as set forth in Section 28-127, D.R.M.C. or through the demonstration of a good faith effort under Section 28-128 D.R.M.C. For compliance with good faith requirements under Section 28-128(b), the MWBE percentage solicitation level required for this project is 100%.
Question Number  71:   Is there a specific Good Faith Efforts form that would need to be completed?
    Answer:   No. For compliance with good faith requirements under Section 28-128(b), the MWBE percentage solicitation level required for this project is 100%.
Question Number  72:   MWBE Utilization/Compliance Plan - does DEN have an example of an acceptable Plan?
    Answer:   No.  Please refer to Section IV-8 of the RFP for the Compliance Plan Requirements.
Question Number  73:   We understand there is a Performance Bond/Surety, confirming there is no Bid Bond?
    Answer:   A bid bond is not required for this opportunity.
Question Number  74:   If a document is not counted towards the page restriction, may we move to an Appendices section?
    Answer:   Yes, all forms and attachments should be provided following the narrative contents.
Question Number  75:   Addendum 3/Staffing Plan - Requirement #3 states "Provide a detailed proposed operation and staffing plan…" Is this where Attachment 7, Staffing Plan should be inserted?
    Answer:   Yes
Question Number  76:   Addendum 3/Staffing Plan - Requirement #3 states "Provide a detailed proposed operation and staffing plan…" Is this where Attachment 7, Staffing Plan should be inserted?
    Answer:   Proposers will present their Staffing Plan to meet their required frequencies of task to ensure the the required cleanliness, freqencies and staffing provide DEN with the requested service.
Question Number  77:   Are we to include any healthcare costs into the Monthly Price we submit?
    Answer:   Yes, include health care costs based upon single coverage (prevailing wage rate sheet) in the Monthly Invoice Total. Note: other party coverage will be addressed the awarded proposer.
Question Number  78:   Other than the minimum specified Management, Supervision & Admin. staffing found in the RFP on page 40, the Proposer/Bidder shall develop and provide a recommended service staffing model, correct?
    Answer:   That is correct.
Question Number  79:   Confirming that there are 143 individual restrooms, which include the family restrooms? Also, the 143 restrooms include a combination of restrooms open to the public and restrooms open only to employees is secure areas?
    Answer:   The estimated 143 restrooms include a combination of restrooms open to the public and restrooms open only to employees.
Question Number  80:   Is DEN able to provide or allow us access to a WIFI connectivity report?
    Answer:   DEN WIFI connectivity reports are unavailable at this time.
Question Number  81:   At this point, can you offer any guidance of the approximate week that the Site Tour may occur?
    Answer:   Please monitor the DEN Business Center website for updates regarding the Site Tour.
Question Number  82:   The City and County of Denver has demonstrated the importance of minority and small business involvement in the Janitorial Services Contract at Denver International Airport. This is outlined clearly in the RFP and was also referenced many times in the pre-proposal conference. With that in mind, we are working to assure that there is a strong presence of minority and small business companies in our proposal. These companies are well established in the Janitorial Services Industry, and bring with them skills, experience and personnel that will help to establish our qualifications for operating the Janitorial Services contract at Denver International Airport. While our company would be the prime contractor in this proposal, we would like to ask if the qualifications of our subcontractor companies can be used to help us meet or exceed the qualifications as required in the RFP document? All companies involved would play a key part in operating the account and we are hopeful that the qualifications of all companies involved in our proposal would be considered when evaluating our proposal.
    Answer:   The Prime Contract should meet all Prime Contractor qualifications as stated in the RFP document. Project goals must be met with certified MWBE participants or by demonstrating good faith efforts under the MWBE Ordinance. The Contractor must comply with the terms and conditions of the MWBE Ordinance in soliciting and contracting with its sub-contractors and sub-contractors in administering the performance of the work hereunder.
Question Number  83:   With the impacts of the COVID 19 pandemic, is the site visit mandatory to participate in the RFP process?
    Answer:   Yes, the site visit is still mandatory for all participants interested in participating in the RFP process.
Question Number  84:   Will participants be allowed to take pictures or record the site visit?
    Answer:   Yes, participants may take photos and record in areas that are not identified as secured areas. Secured areas include but are not limited to TSA office space, checkpoints, and airport security office.
Question Number  85:   "On Pg. 4 of 183 of the pdf in the RFP; Minimum Qualifications “• Proposers shall provide their companies’ resumes and three (3) professional references” a) Where would you like the 3 professional references placed in the response, in Section 4. Statement of Work regarding experience or at the end of the RFP Response? b) By ‘companies’ resume’ do you mean general background information? c) Are References excluded from the page limit like Resumes are?"
    Answer:   a) Please see setion IV-2 "B." bullet #7 b) Please see section IV-2 "A." c) yes, please see section IV-2 "B." bullet 7 & 8
Question Number  86:   Regarding 4.2 Staffing plan – in the RFP pages 28 to 38, only the summary page 38 was included in the Attachment 7 on page 101 of the RFP, are we supposed to complete and submit in our response the Staffing forms on pages 28 to 37? 
    Answer:   Yes, all forms must be completed.
Question Number  87:   Regarding Exhibit D (page 147 of the 183 pdf), Performance and Payment Bond Surety Authorization (Sample) Form: This form states that the surety is required to allow the City “to date all bonds and powers of attorney to coincide with the date of the contract.”? However, the Exhibit D Bond Form requires that the contract is already executed and that the bond itself be dated along with a dated Power of Attorney for the individual signing on behalf of the Surety. Why is the Performance and Payment Bond Surety Authorization form required?? In the form, the City is asking to be allowed to change the dates on the bond (and Power of Attorney) and contract after those documents have already been legally signed, dated and executed. "
    Answer:   The City will work with the apparent best proposer on any bond issues they may have when the time to execute a bond occurs.
Question Number  88:   What is the cost of the Employee EcoPasses?
    Answer:   Please refer to the RTD website for information regarding pricing https://www.rtd-denver.com/fares-passes/fares
Question Number  89:   On the Attachment 8 Pricing Forms, the monthly price is to be submitted for what time period, 2/1/2021 through 1/31/2022? 
    Answer:   Monthly pricing should be firm for the term of this agreement. The monthly pricing of any of the available (1) year extensions will be consistent with the fixed pricing in the original term.
Question Number  90:   On the Attachment 7, Staffing Form(s), Confirming that DEN is asking for us to fill in the ‘Daily Staff’ not the ‘Full-time Equivalents’?
    Answer:   The overall "full time employee count" will allow the contractor to maintain the daily staff required to perform the task as outlined in the scope of work. - Section 4.1 outlines a Full Time Employee .
Question Number  91:   For the ‘Pricing for Concourse Expansions’ Response Submission Form Attachment 10, what is the estimated starting date for the expansions so that we can correctly estimate the wages & benefits paid at those time frames?
    Answer:   The estimated turnover dates for the Concourse Expansion Projects are: C Concourse East - 4th quarter 2021 B Concourse East - 3rd quarter 2021 B Concourse West - 3rd quarter 2020 A Concourse West - 4th quarter 2021
Question Number  92:   Do our subcontractors need to respond to the Disclosure of Legal and Administrative Proceedings and Financial Condition, A. – F., statements?
    Answer:   These forms must be completed for the prime contractor. If the proposer will be a joint venture, then documents must be completed for all entities that make of the joint venture.
Question Number  93:   In Addendum 4, the delivery method for the proposal was changed to email only. Does the email system we are submitting our proposal to have file size limitations and, if there are file size limitations, what are they?
    Answer:   Please refer to Addendum Five for proposal submittal requirements.
Question Number  94:   Is there a cloud system or other options available to upload the proposal file if the proposal file is too large to send via email?
    Answer:   Please refer to Addendum Five for proposal submittal requirements.
Question Number  95:   Do we need to include a response in the proposal to each of the statement in Section III-12 Certification of Independent Price and Work Determination?
    Answer:   No, a response is not needed to each section. As a proposer you agree to the statements listed in the section.
Question Number  96:   Who is the present contractor and how long have they been in place?
    Answer:   The present contractor is ISS Facility Services, the current Contract was executed into effect 3/1/2018.
Question Number  97:   Are incoming contractors required to retain the current staff?
    Answer:   Proposers agree to fully implement and comply with Executive Order 136 Non-displacement of Qualified Workers under City Service Contracts.
Question Number  98:   Will current employees be required to be fingerprinted again if retained by an incoming contractor?
    Answer:   There would not be a fingerprint fee for the new Contractor as long as the individual has a valid 2-year fingerprint submission on file with the Airport Security Office. There would, however, be a $10 new badge fee assessed for each badge holder.
Question Number  99:   Are employees at this site members of a union, or covered by a collective bargaining agreement?
    Answer:   The SEIU represents the custodial staff under the current contract.
Question Number  100:   You have requested detailed information in several areas, and yet we have a significant page limit on our submittal (more detail). Would the City consider expanding the page limit or at least allowing contractors to provide additional information in our electronic submittal?
    Answer:   Please see section IV-2 in the RFP document.
Question Number  101:   Are contractors required to provide both shirts and pants as part of the uniform?
    Answer:   Please refer to section 2.11 Uniforms of the scope of work
Question Number  102:   You have asked for Safety Data Sheets for all chemicals. This will be several hundred pages. How do you want this to be submitted?
    Answer:   These may be submitted electronically and are not required to be printed out hard copy. However, upon the start of the contract, the Contractor must provide a hard copy book of all the SDS’s.
Question Number  103:   Is the list of management employee positions listed on pages contained in the scope of work, section 4.6.1 a list of required management personnel and positions, or are these provided as recommendations only? Can one person fill the requirement for multiple positions?
    Answer:   Please submit your response to the RFP as it is written. All positions are unique and must be filled by one individual.
Question Number  104:   Can you provide pricing schedules, staffing tables and any other “table style” forms as Excel Spreadsheets?
    Answer:   See question 53 for links provided to forms.
Question Number  105:   What is the cost for employee badging, fingerprinting and background checks?
    Answer:   Please refer to the additional document Miscellaneous 10.
Question Number  106:   How often must a badge be renewed?
    Answer:   The security badge is to be renewed annually.
Question Number  107:   "The Custodian prevailing wage contains the following note: The Career Service Board in their public hearing on March 15, 2007 approved to amend prevailing wages paid to the Custodian as follows: “All contractors shall provide fringe benefits or cash equivalent at not less than the single rate amount. Contractors who offer health insurance shall provide an employer contribution to such insurance of not less than the 2-party or family rate for any employee who elects 2-party or family coverage. Contractors who offer such coverage will be reimbursed for their employer contributions at the above rates under any City contract incorporating this wage specification.” Based on this language, are we to understand that Contractors will be reimbursed for the cost of health insurance beyond the cost of single health care coverage? If Contractors are reimbursed for these costs how is this reimbursement paid to the contractor?"
    Answer:   The Contractor will be reimbursed for the difference between the single rate and the other two categories as applicable as a separate line item on the monthly invoice.
Question Number  108:   Will contractors be allowed to pass along prevailing wage increases? While the current prevailing wage is known, there is no way to know what increases we might incur in the future.
    Answer:   DEN requests a firm price for janitorial services for the term of this contract to include any potential extensions. Proposers should forecast anticipated prevailing wage escalation into their base price.
Question Number  109:   What prevailing wage classification and group shall be used for employees completing snow removal duties?
    Answer:   Last page of Addenda #2 contains a list of snow removal classfications. Classifications may change depending on the type of snow removal machinery used.
Question Number  110:   Can you provide us with a source for the Radios required in the equipment section of the contract? Is it correct that these Radios must be compatible with the City and County of Denver radio system?
    Answer:   Proposers are responsible for sourcing radios. Radios must be compatible with the City and County of Denver, herein also referred to as DEN, radio system.
Question Number  111:   If we wish to propose alternate equipment to that listed in the RFP document, do we need to have approval for the alternate equipment at the time our proposal is submitted?
    Answer:   Proposers may propose alternative equipment as long as it is an equivalent equal to the equipment listed in the RFP.
Question Number  112:   How much notice will the City provide the contractor prior to the snow event to meet the staffing needs of the required snow level? As the contractor will have to call in outside staff, this will require a great deal of advance notice to meet these staffing requirements.
    Answer:   DEN will provide as much notice as possible on a case by case basis. Typically within 24 hrs. or as soon as a snow event is declared by DEN, DEN will begin to notify Contractors.
Question Number  113:   Can you please give the annual snowfall for the Denver Airport, and the number of snow removal events, for each of the last 3 years?
    Answer:   Snow season 2017-2018, annual snow fall 25.7 "", 30 snow events Snow season 2018-2019, annual snow fall 48.1"", 35 snow events Snow season 2019-2020, annual snow fall 57.6"", 30 snow events
Question Number  114:   You have indicated that we can submit our bids electronically, but as these bids will be very large files, does the airport have the capability to accept large files, or will there be a “dropbox” or other manner to submit our proposal documents?
    Answer:   Please see addendum 5
Question Number  115:   Can you please provide a breakdown of all penalties assessed to the current contractor for each year of the current contract? This information is vital to help contractors assess the likelihood of penalties in this contract, and the estimated cost of these penalties in this contract.
    Answer:   2018 deductions - $113,917.78 2019 deductions - $210,709.72 2020 deductions - $70,303
Question Number  116:   The scope of work and the number of staff are dependent on the number of passengers that the airport anticipates in coming years. The scope of work and the staffing requirements will be much different for 20 million passengers than it will be for 70 million passengers. The Airport reported nearly 70 million passengers in 2019. Is that the number we should use when planning our staffing levels and scope of work? If this is not the number, please give us a detailed explanation of the anticipated staffing levels for this contract.
    Answer:   Please submit your response to the RFP as it is written
Question Number  117:   Should our staffing include the total staffing for all areas currently under construction? If yes, please provide blueprints of these areas as these will be significant additions on many of the concourses.
    Answer:   Staffing should only for existing facilities at the time of award. Pricing for Concourse Expansions are a separate submission within this RFP.
Question Number  118:   Can you please give us a timeline for all current construction projects, as these will likely require janitorial services during the term of this contract?
    Answer:   The estimated turnover dates for the Concourse Expansion Projects are: C Concourse East - 4th quarter 2021 B Concourse East - 3rd quarter 2021 B Concourse West - 3rd quarter 2020 A Concourse West - 4th quarter 2021
Question Number  119:   With questions being submitted this week it is likely that we will not have all the information we need to develop our proposals until sometime next week, and perhaps even into the following week. This will leave contractors with less than 2 weeks to prepare our proposals after reviewing the answers to key questions. Given the importance of this proposal, the late date of the mandatory walkthrough and the need to review all questions before developing our final submittal document, we respectfully request an extension of the due date for this RFP until at least July 10, 2020. This additional time is needed to prepare a fully informed and thorough proposal document.
    Answer:   DEN is not extending the RFP due date.  Proposals will be due by 2:00 PM MST time on June 30, 2020 as provided in the issued addenda.
Question Number  120:   Can you please provide a list of all persons, and the companies they represent, who attended the mandatory site tour of the Denver Airport last week?
    Answer:   This site visit participant list is available on http://business.flydenver.com/bizops/rfp.asp
Question Number  121:   Can you provide a breakdown of passenger traffic by concourse?
    Answer:   Passenger traffic per concourse is unavailable at this time.
Question Number  122:   I know that the City calculates a breakdown of the fringe benefit costs when determining the total fringe benefit costs for each category of the prevailing wage. Can you please provide a breakdown of the prevailing wage fringe benefits? This information is needed so that each contractor can compare their costs to the Janitorial Prevailing Wage fringe benefit costs.
    Answer:   There is no breakdown for fringe benefit costs so we will need futher clarification to answer this question.
Question Number  123:   How many centralized areas does DEN provide where SHARPS disposal containers (28 or 44 gallon containers) can be stored while disposal services are pending?
    Answer:   The Janitorial Contractor may use any of their storage space to store large containers while disposal services are pending. However, the Main Terminal level 4 storage space can be easily accessible for removal by the Proposers Sharps removal vendor.
Question Number  124:   When SHARPS disposal containers are ready for removal, are contractors permitted to remove them through the concourse or do they need to be removed through another path (e.g. exterior entrances at back of house)?
    Answer:   Proposers are encouraged to use the most efficient route to remove "Sharps" disposal containers. Details will be discussed with awarded Proposer.
Question Number  125:   The RFP states “if operating vehicles unescorted airside at DEN, a $10,000,000 combined single limit each occurrence for bodily injury and property damage is required”. Under what circumstances are vendors required to operate vehicles unescorted airside?
    Answer:   The Contractor will be required to drive unescorted vehicles to various Airside locations.
Question Number  126:   The RFP states “Any vehicles used in the baggage tunnel must operate on certified natural gas (CNG) or electricity”. Under what circumstances must vendors use vehicles in the baggage tunnel?
    Answer:   Vehicles may be used in the tunnels to transport supplies from the Main Terminal to the Concourses or conduct any other essential functions deemed necessary by the Proposers.
Question Number  127:   What is the value of the current contract(s) for these services including all renewal option years?
    Answer:   $114,883,000
Question Number  128:   How many employees are currently performing work under this contract?
    Answer:   The current Contract was awarded at 397 full time employees (FTE's).
Question Number  129:   What are the payment terms applicable to this contract?
    Answer:   The payment terms are Net 30.
Question Number  130:   What is the existing manager structure? How many are on these current positions: • Project Manager • Assistant Project Manager • Shift Manager • Labor Relations Manager • Quality Control Manager • Operations Manager – 1st Shift • Operations Manager – 2nd Shift • Operations Manager – 3rd Shift • Supervisor – 1st Shift • Supervisor – 2nd Shift • Supervisor – 3rd Shift • Admin. Asst./Payroll • General Clerical • Trainer/Safety Coordinator • Maintenance/Repairman • Supply Control/Distribution Manager • Supply Control/Distribution Employees • Emergency Dispatcher • Quality Control Inspectors
    Answer:   The existing manager structure is below: • Project Manager-1 • Assistant Project Manager-1 • Shift Manager-3 • Labor Relations Manager-1 • Quality Control Manager-1 • Operations Manager – 1st Shift-2 • Operations Manager – 2nd Shift-2 • Operations Manager – 3rd Shift-4 • Supervisor – 1st Shift-8 • Supervisor – 2nd Shift-7 • Supervisor – 3rd Shift-8 • Admin. Asst./Payroll-1 • General Clerical-2 • Trainer/Safety Coordinator-1 • Maintenance/Repairman-1 • Supply Control/Distribution Manager-1 • Supply Control/Distribution Employees-2 • Emergency Dispatcher-1 • Quality Control Inspectors-2
Question Number  131:   Is it required to overlap shift schedules when creating our staffing plan?
    Answer:   Yes
Question Number  132:   Is it required to cover at full capacity on each shift when it is during break times? Can we stagger the breaktime to a minimum disruption in service which is only 30 mins?
    Answer:   Yes
Question Number  133:   How many vehicles are currently being used by the current contractor for this contract?
    Answer:   The current Contractor uses (6) vehicles.
Question Number  134:   Is there a specific manufacturer approved product for use on concrete sealer, stone care granite, carpets for dry cleaning and extracting, and if so what is the approved product?
    Answer:   Floor Product: Iron stone sealer High Mileage floor finish (wax) Alpha HP-Floor Cleaner GP forward-Floor Cleaner Carpet Products: Heavy Duty Pre spray plus Extraction Rinse Extraction Cleaner General Spotter
Question Number  135:   Is there a current snow plan that is used by DEN, and if so, can we have a copy of it?
    Answer:   Please refer to section # 11.3 in the scope of work Snow Event Alert Levels and Staffing Requirements.
Question Number  136:   Can you confirm the average year snow fall is about 56 inches?
    Answer:   Correct, the average annual snow fall is about 56 inches.
Question Number  137:   Can you please clarify section 11.4.1? The section reads: All equipment and materials for snow removal and snow removal related services (excluding Contractor snow uniforms) shall be provided by DEN. Equipment repairs and maintenance for motorized equipment will be provided by DEN. All other equipment, including ice melt spreaders, shall be maintained by the Contractor. Can you provide a list of the equipment that will be provided and if there specific snow equipment that must be maintained by contractor, can a list be provided?
    Answer:   Please refer to the additional document Miscellaneous #9 for DEN provided equipment.
Question Number  138:   In reference to the incentive program, how many awards in the current contract did the current contractor receive?
    Answer:   None, the incentive program is new to this opportunity.
Question Number  139:   What were the total deductions of this contract due to unsatisfactory work?
    Answer:   $600.00
Question Number  140:   Can you confirm the cost for ID badges and employee parking?
    Answer:   Parking is $36 per space per month based on availability. Please refer to Miscellaneous #10 regarding security badge pricing.
Question Number  141:   Is there landside access for all outer building locations including those listed below? • Firehouse 35 • Airside Fire House • W/A de-Ice Building • Environmental Facility • North Snow Trailers • ARFF Training Facility
    Answer:   Landside access is available to Firehouse 35 , landside snow trailers and the ARFF Training Facility. The rest of the facilities are located inside the Airfield perimeter fence.
Question Number  142:   Regarding Question and Answer 14, the answer provided by DEN says “Attachment 7 must be completed and submitted with the proposal, which reflects the same information listed in section 4.2.1.” But the Forms to be completed in Attachment 7 only has the ‘Summary Page’, do you want all the tables filled out found on pages 31 to 37 in the RFP or just the Summary Page that was provided in Attachment 7?
    Answer:   Please fill out the attachments, Attachment 7 has been updated to include pages 31-37 in the RFP.
Question Number  143:   Questions 20, 23 and 66 have been asked in regard to the activity level of the airport and what bidders should consider in developing our proposal. The goal is that DEN receive accurate and comparable bids. The RFP does not provide the information or guidance regarding the activity level we should prepare our bids. Our ability to clean the Airport takes into consideration the activity levels and the RFP does not state the passenger counts. If Covid had not occurred we would be basing our analysis on the recent passenger annual volume plus any estimated growth. Thus, all we are looking for in order to provided DEN comparable bids is to know if we are to assume full 69M+ annual passenger counts or can our response be based on the environments we expect in 2021?
    Answer:   Please submit your response to the RFP as it is written
Question Number  144:   If we provide a bid response per the RFP to whatever DEN clarifies, may bidders also provide alternate staffing and financial proposals?
    Answer:   Bidders may provide secondary alternative proposals only if a complete response is provided to the primary RFP specifications.
Question Number  145:   Are we to provide monitoring/scanner reports for all 143 restrooms or is the electronic monitoring for primarily public restrooms only?
    Answer:   Scanner reports are used to verify that Vendor is performing all restroom cleaning frequencies in public and non-public restrooms.
Question Number  146:   We must INCLUDE the single level fringe medical benefits for all staff in the pricing we submit on Attachment 8, Pricing Forms pages 102-106 in the RFP, correct?
    Answer:   That is correct.
Question Number  147:   Does the medical healthcare reimbursement include the Managers, Supervisors, Administrative and Non-Union site staff?
    Answer:   The health care reimbursement only applies to positions under prevailing wage.
Question Number  148:   What is the level of medical plan currently offered to staff, such as ‘Silver’ type plan?
    Answer:   DEN does not have that information
Question Number  149:   We understand from the cost pages that the Concourse construction additions are to be bid on the expansion pricing forms. However, clarifying if the area under construction in the Main Terminal has already been included in the square footage of 1,698,303 sq. ft. on the pricing pages, correct?
    Answer:   Yes
Question Number  150:   2.2. Supplies and Equipment Provided by DEN – regarding items listed in 2.2.1 to be provided by DEN, what if additional items such as urinal screens are needed or wanted by DEN, will Denver pay separately for items like these or provide them to the vendor?
    Answer:   This will be addressed on a case by case basis.
Question Number  151:   Page 22 3.4.3“....The Contractor will be responsible for the purchase of the following bags for the three primary waste streams: 1. Small Clear plastic bags for trash; 2. Blue plastic bags for recycle; and 3. Light green or green compostable bags for compost (must be certified “Compostable in Industrial Facilities” by BPI, Biodegradable Products Institut.” a. Are small clear plastic bags for offices only? b. Where are Blue plastic bags we are responsible used; gates, concourse corridors, public spaces? c. Per the RFP Compost Liners are used in concession areas, city conference rooms, press and for special events. Are there any other areas we need to provide them?"
    Answer:   A. Yes, small bags are for DEN offices only B. Blue plastic bags are for DEN offices and DEN special events only. C. Not at this time.
Question Number  152:   What was the calendar year 2019 budget or last full 12 months pre-covid modifications?
    Answer:   The 2019 calendar year budget was $21.4 million.
Question Number  153:   Regarding Attachment 7 Staffing form; all lines and columns are to be DAILY STAFFING except the ‘Total Staffing’ line is to be FTE’s, correct?
    Answer:   The overall "full time employee count" will allow the contractor to maintain the daily staff required to perform the task as outlined in the scope of work. - Section 4.1 outlines a Full Time Employee.
Question Number  154:   With the reduced airline schedules due to the pandemic how should we approach staffing levels?
    Answer:   Please submit your response to the RFP as it is written.
Question Number  155:   Are there portions of the airport not currently used?
    Answer:   All existing areas are in full use.
Question Number  156:   How will the contract be adjusted for reductions in service?
    Answer:   Please submit your response to the RFP as it is written, if adjustments are necessary they will be discussed with the awarded Proposer.
Question Number  157:   How will the contract be adjusted for increases in service?
    Answer:   Please submit your response to the RFP as it is written, if adjustments are necessary they will be discussed with the awarded Proposer.
Question Number  158:   Has the scope of service been reduced for the current contractor?
    Answer:   There have been frequency reductions on some tasks.
Question Number  159:   What are the current staffing levels during the pandemic?
    Answer:   Staffing levels stayed at the original contract minimum of 397 with reduced work hours.
Question Number  160:   What were the staffing levels pre-pandemic?
    Answer:   Minimum staffing requirements are 397
Question Number  161:   In regards to the contract compliance with minimum staffing levels, it says Full time employees at all times. If one employee clocks in 2 minutes late will a $500 deduction be applied?
    Answer:   No
Question Number  162:   What is the turnover percentage of the contracted staff for the last 12 months? If not available what is the estimated percentage?
    Answer:   This information is not available.
Question Number  163:   What are the CDF amount of monetary penalties charged to the current contractor in the last 12 months?
    Answer:   $600.00
Question Number  164:   What are the amount of monetary deductions for performance charged to the current contractor in the last 12 months?
    Answer:   $210,909.72
Question Number  165:   In regards to the incentive program, what are the amounts that have been awarded to the current contractor during the current contract term?
    Answer:   None, the incentive program is new to this opportunity.
Question Number  166:   Will the successful contractor be required to honor current employee wages?
    Answer:   Successful Contractor will have to honor prevailing wages.
Question Number  167:   Will the successful contractor be required to honor current employee seniority dates?
    Answer:   Proposers will have to reach out to SEIU to obtain this information.
Question Number  168:   Will the successful contractor be required to honor current employee benefits?
    Answer:   Proposers will have to reach out to SEIU to obtain this information.
Question Number  169:   Will the successful contractor be required to honor current employee vacation balances at transition?
    Answer:   Proposers will have to reach out to SEIU to obtain this information.
Question Number  170:   What equipment does DEN provide to the contractor?
    Answer:   DEN only provides Snow removal equipment listed in additional documents, Miscellaneous #9
Question Number  171:   Does DEN fund any maintenance cost of equipment provided?
    Answer:   DEN will only cover maintenance cost for snow removal equipment listed in additional documents, Miscellaneous #9
Question Number  172:   What is DEN contract policy to address the required staffing levels and penalties effected by acts of God? i.e.; weather, pandemics, etc.
    Answer:   This question is addressed in the sample contract. Please see 7.13 Force Majeure.
Question Number  173:   Who is responsible for cleaning the halls (concrete floors) on the ramp level?
    Answer:   Cleaning of the halls (concrete floors) on the ramp level are included under the scope of work of this opportunity.
Question Number  174:   On RFP page 39, 4.5 Contractor’s Supervisors, 4.5.1 The Contractor shall provide at a minimum two (2) full time supervisors (Male/Female team preferred) per shift per location (Main Terminal, A Concourse, B Concourse and C Concourse) seven (7) days a week to ensure proper monitoring of daily tasks and frequencies. Per item 4.5.1 above, confirming that DEN is mandating that bidders include 8 supervisors per shift 7 days per week, 24 full-time supervisors per day, which is a total of 34 FTE’s, correct?
    Answer:   Correct.
Question Number  175:   How many baggage belts are at DEN?
    Answer:   18 Domestic baggage belts
Question Number  176:   Will the primary contractor choose the WMBE?
    Answer:   Yes, the primary contractor will select the MWBE firm. The proposer is required to ensure that: 1. The established MWBE goal is 30% of the total value of all work performed under the contract 2. Participation goals must be met with MWBE certified participants as set forth in Section 28-127, D.R.M.C. or through the demonstration of a good faith effort under Section 28-128 D.R.M.C. 3. Proposers must complete the Commitment to MWBE Participation Form identifying the percentage of MWBE utilization the proposer is committed to 4. Please refer to Compliance Plan Requirements as outlined in Section IV-8 of the RFP
Question Number  177:   Will the WMBE be chosen from the 5 companies that have attended the mandatory meetings only or they can choose from outside?
    Answer:   MWBE participants are required to be certified with the City and County of Denver at the time of proposal submittal. Proposers are required to ensure the following: 1. The established MWBE goal is 30% of the total value of all work performed under the contract 2. Participation goals must be met with MWBE certified participants as set forth in Section 28-127, D.R.M.C. or through the demonstration of a good faith effort under Section 28-128 D.R.M.C. 3. Proposers must complete the Commitment to MWBE Participation Form identifying the percentage of MWBE utilization the proposer is committed to 4. Please refer to Compliance Plan Requirements as outlined in Section IV-8 of the RFP
Question Number  178:   Will the contract be granted to the Prime company and they choose their WMBE?
    Answer:   Yes, please see following requirements 1. The established MWBE goal is 30% of the total value of all work performed under the contract 2. Participation goals must be met with MWBE certified participants as set forth in Section 28-127, D.R.M.C. or through the demonstration of a good faith effort under Section 28-128 D.R.M.C. 3. Proposers must complete the Commitment to MWBE Participation Form identifying the percentage of MWBE utilization the proposer is committed to 4. Please refer to Compliance Plan Requirements as outlined in Section IV-8 of the RFP