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Advocacy — DEN Commerce Hub Advocacy — DEN Commerce Hub

Ombudsman Office
The DEN Commerce Hub helps community members find guidance, assistance, and solutions to their aviation-related questions or issues through its ombudsman, Charles Maldonado. Mr. Maldonado will work directly with individuals and businesses that have non-legal questions, concerns, or complaints regarding specific experiences at DEN that relate to topics such as contracts, payment, and procurement.

The Ombudsman Office offers an alternative means of addressing and resolving concerns by attempting to find solutions that do not involve legal opinions, legal issues, City code, or rule violations.  The ombudsman’s services do not substitute, replace, or minimize the formal administrative process established by the Denver Revised Municipal Code for dispute resolution.


Advocacy Services

  • Works directly with individuals and businesses that have non-legal questions, concerns, or complaints regarding specific experiences at DEN that relate to topics such as contracts, payment, and procurement
  • Ombudsman pursues alternative means of addressing and resolving concerns by attempting to find solutions that do not involve legal opinions, legal issues, City code, or rule violations
  • Services provided do not substitute, replace, or minimize the formal administrative process established by the Denver Revised Municipal Code for dispute resolution