Business Requirements Concessions — Concessions Excellence in Service Program

  Concessions Excellence in Service Program

The Concessions Excellence in Service Program ("EIS Program") establishes standards for best-in-class concessions and encourages concessionaires to voluntarily achieve targets and participate in extra assessments that promote the values of DEN and the City and County of Denver, including equity, diversity, inclusion, and accessibility; outstanding customer service; and environmental sustainability. By elevating social and environmental commitments alongside customer care, the EIS Program advances DEN's related goals of enhancing passenger experiences and providing a rich variety of world‐class retail offerings to the traveling public.

Excellence in Service Program Policy

EIS Scorecard - as of 6/1/2023